STORE POLICY
At HelloSimple, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
SHIPPING AND DELIVERY
How It Works
We do our best to process our orders as quickly as possibly. Processing time is within 3 days from order date except during high-volume occasions (we will notify you on the product page if processing is taking longer than expected).
Once the order is processed, we have no control over any mishaps that occur with USPS. We usually don't have any issues with them but with COVID-19 shipping times have been delayed. For holiday purchases, we will process as quickly as possible in order to get your item to you or the recipient before that holiday.
RETURN POLICY
We strive to give you detailed descriptions and multiple photos so that you know what to expect with our products. In the case of orders arriving damaged, do not hesitate to contact me for a replacement.
If you are unhappy with your product, please send us a note explaining why and we will accept the return if item is unused / unworn. Thank you for understanding!
DISCLAIMER
The Information You Need to Know
Production time
Typical production time is approximately 1-3 days from the time payment is received. This time does not include shipping time, so please plan accordingly.
If you need your order shipped more quickly, please select the Priority Shipping (increased fees) option at checkout.
Large orders require a longer production time. For these orders, we will be in communication regarding approximate production & shipping times.
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Product Disclaimer
Please note that some of the products can have slight variations. Also, pictures provided are enlarged/taken at close range for demonstration purposes. All pieces advertised have sizes/dimensions in the description to help you visualize the actual size of the piece. Please refer to the necklace and earring length guides and links placed under the advertised pieces to help demonstrate actual length.
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Sensitivity Disclaimer
Although allergic reactions can be rare, some people are allergic to certain metals and finishes commonly used in jewelry making. It will be the consumers responsibility to be aware of any metals/materials prior to making purchases. If you have any questions PLEASE contact us. There is no way for us to know the medical history of our customers.
HelloSimple will not be held liable for any reactions or sensitivities to our products.
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Copyright Disclaimer
The wording, catch phrases and names on HelloSimple are intended to be viewed as artistic expression. HelloSimple does not own or claim to own these words and/or phrases. Any similarity with or duplicate wording to those already in use by other companies, organizations, characters or events is coincidental.
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Safety Information
HelloSimple jewelry is not intended for children unless expressly stated. Babies, toddlers, and young children can choke on small pieces and should not be given jewelry to wear or play with.
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Download Disclaimer
If you download any material from this site, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.
Production time
Typical production time is approximately 1-3 days from the time payment is received. This time does not include shipping time, so please plan accordingly.
If you need your order shipped more quickly, please select the Priority Shipping (increased fees) option at checkout.
Large orders require a longer production time. For these orders, we will be in communication regarding approximate production & shipping times.
​
Product Disclaimer
Please note that some of the products can have slight variations. Also, pictures provided are enlarged/taken at close range for demonstration purposes. All pieces advertised have sizes/dimensions in the description to help you visualize the actual size of the piece. Please refer to the necklace and earring length guides and links placed under the advertised pieces to help demonstrate actual length.
​
Sensitivity Disclaimer
Although allergic reactions can be rare, some people are allergic to certain metals and finishes commonly used in jewelry making. It will be the consumers responsibility to be aware of any metals/materials prior to making purchases. If you have any questions PLEASE contact us. There is no way for us to know the medical history of our customers.
HelloSimple will not be held liable for any reactions or sensitivities to our products.
​
Copyright Disclaimer
The wording, catch phrases and names on HelloSimple are intended to be viewed as artistic expression. HelloSimple does not own or claim to own these words and/or phrases. Any similarity with or duplicate wording to those already in use by other companies, organizations, characters or events is coincidental.
​
Safety Information
HelloSimple jewelry is not intended for children unless expressly stated. Babies, toddlers, and young children can choke on small pieces and should not be given jewelry to wear or play with.
​
Download Disclaimer
If you download any material from this site, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.
Privacy Policy
Your privacy is important to us. It is HelloSimple's policy to respect your privacy regarding any information we may collect from you across our website, http://hellosimplejewelry.com, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
This policy is effective as of 13 October 2020.